Myself and some others have noticed a dearth of presentations on Virtual Reference over the past few years. I wonder why? Too much “nuts & bolts” or “how I dun it gud” presentations on the topic in previous years?
Would a more philosophical presentation/discussion raise interest?
Is virtual reference a brain-dead obvious service these days?
Here’s a list of possible themes/questions which I wonder about / think might be good for discussion points:
Themes:
Co-browsing — requirement/superfluous?
Typos — acceptable/omgwtfbbq no way?
Follow ups — email/chat/phone/f2f appointment?
Reference Knowledgebase — use chats to fill/make stuff up/guess what users might want or need?
Questions:
“What are the basic requirements for “Virtual Reference”?
IM?
Avatars?
Reference Blogging?
Meebo Widgets on every page?
Brainstorm with me!
Feel free to comment on Friendfeed if you prefer, though some new commentary on the blog would make me feel good, too 🙂